Former banking executive with over 30 years of working and consulting with a top financial institution and leading retailers in Canada. His experience with building and leading diverse National Sales teams and his extensive knowledge of client-focused team building helped drive success in winning the JD Power award for customer service 6 years in a row.
Carlo is an enthusiastic and personable individual who enjoys working and building strong teams who are customer centric that build long-lasting relationships and product loyalty. He leads from the front and has never lost sight of the fact that employee satisfaction drives performance. Using his inspiring tried and true TRIANGLE framework that drives company results, employee, and customer satisfaction above industry standards.
As a change champion Carlo believes change is always happening within the financial industry, as a result, customers’ experiences and expectations are shifting. Listen to ways to surpass and drive customer satisfaction by using your most valuable resources “employees”.
Day 1: Apr 27, 2022
Day 2: Apr 28, 2022
