2023 AGENDA
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)…
7:30 am
7:30 am
NETWORKING BREAKFAST:BUILD COMMUNITY CONTACTs
8:20 am
8:20 am
OPENING COMMENTS FROM YOUR HOST
8:30 am
8:30 am
EXCLUSIVE CX PANEL: CUSTOMER JOURNEY OPTIMIZATION
How to Successfully Integrate Cutting-Edge Technology and Intelligence for CX Solutions
9:00 am
9:00 am
FIRESIDE KEYNOTE: INVESTMENT MANAGEMENT AS FUDICIARY TO CLIENTS
Post-Pandemic Lessons: How the Investment Industry has Transformed
9:30 am
9:30 am
SPEED NETWORKING!MAKE MEANINGFUL CONNECTIONS
10:00 am
10:00 am
TRACK 1: CX TRANSFORMATIONPANEL: CX CHALLANGES AND SOLUTIONS
Source Easy and Fast Solutions to Increase Customer Satisfaction and Loyalty
10:00 am
10:00 am
TRACK 2: DIGITAL CXPANEL: DIGITAL & MOBILE PATHS
Digital and Mobile Paths to a Frictionless Customer Experience
10:30 am
10:30 am
INDUSTRY EXPERT: CUSTOMER COMMUNICATIONS
Generative AI, Digital-first & 1:1 Personalization: The Key Ingredients To Optimizing Customer Servicing Communications
11:00 am
11:00 am
EXHIBITOR LOUNGE:VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
11:30 am
FIRESIDE CHAT: PERSONALIZATION OF DIGITAL EXPERIENCE
How Personalized Customer Experiences Can Benefit the Financial Services Industry
12:00 pm
12:00 pm
INDUSTRY EXPERT: UNLOCKING THE POTENTIAL
How Banks Can Build Successful Consumer Marketplaces
12:30 pm
12:30 pm
NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS
1:30 pm
1:30 pm
EXHIBITOR LOUNGE:VISIT BOOTHS & WIN PRIZES
1:45 pm
1:45 pm
TRACK 1: CX TRANSFORMATIONPANEL: CONSISTENT EXPERIENCE WORLDWIDE
Single View Integration to Support Customer Experience
1:45 pm
1:45 pm
TRACK 2: DIGITAL CXPRESENTATION: THE NEXT EVOLUTION
Trying something NEW: How the Next Evolution of Work at TD Bank is unlocking customer benefit faster than ever before
2:15 pm
2:15 pm
TRACK 1: CX TRANSFORMATIONINDUSTRY EXPERT: 3 Steps Revolutionary CX Programs Take to Go From
Customer Data to ROI
2:15 pm
2:15 pm
TRACK 2: DIGITAL CXFIRESIDE CHAT: DIGITAL PAYMENTS
Use Digital Payments To Scale your Business
2:45 pm
2:45 pm
PANEL: DATA-DRIVEN CX STRATEGIES
How Data and Customer Experience are Indisputably Linked
3:15 pm
3:15 pm
EXHIBITOR LOUNGE:ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:45 pm
3:45 pm
CASE STUDY: THE CLIENT JOURNEY
How to Achieve Profitable Growth with Customer-Centric Thinking
4:15 pm
4:15 pm
PANEL: ENTERPRISE STRATEGY
Develop an Enterprise Strategy to Enhance your Customer Experience
4:45 pm
4:45 pm
CLOSING COMMENTS FROM YOUR HOST
5:00 pm
5:00 pm
EVENING RECEPTION:ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
5:30 pm
5:30 pm