Elizabeth is a trusted advisor who counsels executives and their teams, and delivers detailed execution with strategic thinking to optimize Employee + Customer Experience.
She enables companies to improve their Employee + Customer Experience by innovating policies, products, procedures, process flows + optimizing front end digital experience, through a creative approach to problem solving, known as Human Centered Design.
Elizabeth’s drive for Employee & Customer Experience began with the start of her career in Retail Banking at TD Bank. Subsequently, she earned the opportunity to successfully grow and run a billion-dollar Credit Card business at PC Financial; built up her expertise and delivered award winning solutions across Innovation, Marketing, Customer Experience & Human Centered Design, at TD Bank, Canada Life & Coast Capital Savings.
Elizabeth is a awarded mentor & coach – leading high performing teams of 100+, across North America, Europe & the UK, achieving 91% Employee Engagement (35% increase).
Demonstrated skills in navigating organizations – from complex global organizations of 40,0000 to small & nimble startups of 40 employees; and influencing stakeholders through storytelling, and building successful long-term partnerships.
Day 1: Apr 27, 2022
Day 2: Apr 28, 2022
