Seasoned executive specializing in data-driven strategy, analytics, and program delivery, with a proven track record of leading complex, multi-million-dollar initiatives. With over 13 years of experience, I excel in advisory services, end-to-end program implementation, and managing projects across both waterfall and agile methodologies.
Adept at collaborating with business and IT stakeholders at all levels, including C-suite executives, to deliver impactful outcomes. Skilled at navigating new and ambiguous environments, quickly establishing governance, structure, and communication frameworks that enable teams and organizations to achieve clarity and alignment.
Industry experience spans insurance, banking, healthcare, and public services. I have also worked extensively with AI teams to develop and execute strategies that harness the power of data and emerging technologies to drive innovation and growth.
Day 1: Sep 18, 2025
9:30 am
FIRESIDE: THE FOUNDATION OF TRUST
Master Data, Unified Customer View, and the Future of AI in CX
Focus on governance, trust, and responsible AI use with data technology strategy. Master success factors for:
- Breaking down silos and data stitching for a golden record.
- Ensuring consistent and accurate customer data.
- Relying on trusted, unified data for effectiveness.
Drive innovation in customer experience with unified and trusted data to measure impact accurately.
Day 2: Sep 19, 2025
