2023 AGENDA
7:30 am
7:30 am
NETWORKING BREAKFAST:BUILD COMMUNITY CONTACTS
8:20 am
8:20 am
OPENING COMMENTS FROM YOUR HOST
8:30 am
8:30 am
EXCLUSIVE CX PANEL: THE IMPACT OF MODERN CX
Meet Evolving Customer Demands in the Financial Industry
9:00 am
9:00 am
FIRESIDE: THE CONVERGENCE OF CUSTOMER COMMUNICATIONS
Enhance Customer Experiences through Improved Communications in 2024 and Beyond
9:30 am
9:30 am
ROUNDTABLESDISCOVER THOUGHT-PROVOKING IDEAS
10:00 am
10:00 am
EXHIBITOR LOUNGE:VISIT BOOTHS & SOURCE EXPERTISE
10:30 am
10:30 am
TRACK 1: CX ANALYTICS PROGRAMCASE STUDY: TRANSFORMING CUSTOMER JOURNEY
10:30 am
10:30 am
TRACK 2: CX AUTOMATIONFIRESIDE: AUTOMATE CX BEYOND THE ENGAGEMENT LAYER
How Employee Satisfaction Helps Drive Happy Customers
11:00 am
11:00 am
PANEL: EFFECTIVE CUSTOMER LIFECYCLE JOURNEY
How to Successfully Apply an Essential Plan for Successful Customer Growth
11:30 am
11:30 am
INDUSTRY EXPERT: BRANCH FOCUSED CX
How Branch-focused Customer Experiences Can Increase Advice-driven Services
12:00 pm
12:00 pm
NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS
1:00 pm
1:00 pm
EXHIBITOR LOUNGE:VISIT BOOTHS & WIN PRIZES
1:30 pm
1:30 pm
AFTERNOON KEYNOTE: MASTERING BANKING CX BY ELEVATING THE HX
Maximize ROI by Shattering Barriers to CX Transformation!
2:00 pm
2:00 pm
PANEL: SERVICE DESIGN
Improve Customer Experience and Create a Frictionless Experience
2:30 pm
2:30 pm
FIRESIDE CHAT: CX PARTNERSHIPS FOR LONG-TERM BENEFITS
Reach Customers through Partnerships to Increase Brand Exposure
3:00 pm
3:00 pm
EXHIBITOR LOUNGE:ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:30 pm
Why it’s imperative to deliver the Total Experience in Financial Services
3:30 pm
3:30 pm
TRACK 2: JOURNEY MAPSFIRESIDE CHAT: CUSTOMER JOURNEY MAPPING
Map the Customer Journey for an Improved Customer Experience
4:00 pm
4:00 pm
PRESENTATION: CRAFT ROBUST CYBER SECURITY MEASURES
How to Protect Sensitive Data and Adhere to Industry Regulations
4:30 pm
4:30 pm
CLOSING COMMENTS FROM YOUR HOST
4:45 pm
4:45 pm