Day 1: Sep 18, 2025
Day 2: Sep 19, 2025
3:30 pm
FIRESIDE CHAT: DISRUPT, DIGITIZE, DELIVER
Reinventing CX Through Fintech Innovation
Transform a traditional financial institution into a trailblazing fintech leader by driving game-changing digital customer experiences across front, middle, and back-office operations. Accelerate transformation with bold innovation, regulatory engagement, and data-driven automation by:
- Revolutionizing Robo-Advisory CX Revolution with the regulatory, technical, and CX foundations.
- Empowering customer through Self-Service with self-directed platforms like digital onboarding elevated client autonomy and satisfaction.
- Speeding and Scaling in Fintech from self-clearing transitions to low-latency trading, delivering fast, secure, and seamless client experiences at scale.
- Building a Tech-First Culture and grow an in-house technology organization from scratch and aligning it with business goals.
Strategize tech as a growth engine and align back-office innovation with front-end CX to drive measurable business impact.
