Liv Metcalf has spent several years at Relative Insight, helping organizations enhance their voice of the customer initiatives by improving customer experience programs and establishing systematic text data analysis frameworks. With a passion for turning data into actionable insights, she empowers clients to uncover deeper customer understanding and drive strategic impact.
Outside of work, Liv recently welcomed an adorable puppy named Gus into her life — and now happily spends her free time catering to his every whim.
Day 1: Sep 18, 2025
11:30 am
INDUSTRY EXPERT: BETTING ON AI AND WINNING; THE POWER OF THE RIGHT PARTNERSHIP
How New York Life chose the right partner
AI-powered analytics promise speed, scale and smarter insights — but only if it comes with the right level of flexibility. In this session, Liv Metcalf, Senior Account Director at Relative Insight, explores how the right partnerships transformed AI innovation into a genuine driver of business value.f
Discover how New York Life accelerated their insight generation and delivered real impact by choosing the right partner to bring AI to life, allowing for flexibility without slowing down or complicating the process.
Day 2: Sep 19, 2025
