Michaud Ray sits at the intersection of 50+ financial institutions’ customer experience challenges. Serving as the SVP, CX Solutions & Strategy at Foundever, he’s architected CX transformations while bridging the gap between what financial brands need and what’s actually possible with AI-powered contact center innovation. Specializing in vertical market development and enterprise-scale transformations, Michaud transforms industry-wide CX challenges into strategic competitive advantages.
Day 1: Sep 18, 2025
2:00 pm
INDUSTRY EXPERT: TRANSFORMING COMPLIANCE INTO COMPETITIVE ADVANTAGE
TRACK 2: CX 360°
Navigating Regulatory and Privacy Requirements in Canadian Financial Services
Navigate evolving Canadian regulatory landscapes while maintaining competitive customer experience advantage. Learn real-world strategies from financial services transformation frontlines.
- Transform regulatory constraints into competitive CX differentiators across banking and wealth management
- Implement privacy-first customer journey optimization that exceeds Canadian standards while driving satisfaction
- Develop effective collaboration models between CX, compliance, legal, and operations teams
- Navigate sector-specific compliance challenges with proven strategies from leading financial institutions
Day 2: Sep 19, 2025
