Join Robert Labbe from Export Development Canada as he reveals how to harness customer experience (CX) tools to drive meaningful cultural change. Key highlights include: practical strategies for embedding customer focus, innovative approaches to employee engagement, real-world examples of successful CX transformation and more!

In this insightful presentation, learn how to:
– Develop comprehensive customer journey maps
– Create meaningful personas and business archetypes
– Activate CX tools across an entire organization
– Make customer centricity a natural part of company culture

#CustomerExperience #OrganizationalCulture #BusinessStrategy #CXTransformation