David Bolefski

Generative and Agentic AI technologies are reshaping how organizations deliver customer and employee experiences. In this session, we will learn:

• How the Experience Economy is transforming customer expectations

• How an enterprise-wide Experience Orchestration strategy can leverage these innovations to connect your data, systems, channels, and people

• To reimagine your contact centre to unlock new levels of automation, augmentation, personalization, and optimization that transcend customer-facing activities across the front- and back-office

Walk out knowing where Agentic AI fits into CX, where your contact centre fits into the six levels of Experience Orchestration, and how the AI-powered use cases at each level drive value: from operational efficiencies to customer loyalty, to long-term growth.