David Jennings is a global leader in Customer Experience (CX) Solutions and Agentic AI at Cisco. With over 15 years of experience in the industry, David works closely with enterprise clients to bridge strategy and execution—ensuring that Cisco’s cutting-edge technologies align seamlessly with each customer’s existing ecosystem and business priorities.
A thought leader in Agentic AI, David is passionate about the transformative power of intelligent, autonomous agents and their potential to redefine how enterprises interact with their customers. His mission is to help organizations harness these innovations in ways that deliver tangible value—enhancing efficiency, personalization, and trust at every touchpoint.
David regularly speaks at global events, sharing insights on the evolution of CX, the role of AI in enterprise transformation, and practical strategies for innovation.
Day 1: Sep 18, 2025
Day 2: Sep 19, 2025
10:00 am
INDUSTRY EXPERT: REDEFINING FINANCIAL SERVICES CX IN THE AGE OF AI
In the era of AI, success lies beyond the buzzwords – true enterprise success demands more than just following industry trends – it requires visionary strategies that harness AI’s transformative potential to reimagine customer experiences. Achieving meaningful results calls for a holistic approach, seamlessly integrating proactive engagement, digital channels, and intelligent automation. This session will provide strategic insights into the challenges and opportunities organizations face as they embark on their AI journey, offering a path for leaders to craft customer experience strategies that foster lasting loyalty, differentiation, and measurable business impact.
- Anticipate customer needs and deliver timely, relevant solutions using business insights.
- Bank on AI-powered solutions that deliver ROI for your business
- Discover what the future of customer experience looks like for your banking customers
