Diana Boutin

Diana Boutin is Director of Insurance Distribution at CAA Club Group, where she leads call centre and customer relations strategy for CAA Insurance. Over more than two decades at CAA, she’s built contact centre operations from the ground up, driven double-digit revenue growth, and led major initiatives spanning telephony, CRM, and digital customer experience. A Certified Insurance Professional (CIP), Diana brings deep expertise in change management, operations, and people leadership, with a career-long focus on turning strong customer relationships into lasting loyalty.