Heather Arthur

As Vice President of the Canadian Global Client Experience Centres at Scotiabank, Heather leads over 3000 banking, wealth and fraud advisors to support our clients 24/7 in all their banking needs. Heather has been recognized by CX Network as one of the Top 30 Contact Centre AI Leaders in CX to follow in both 2025 and 2026, and her leadership has earned her the Empowered Women Award and Top Vice President in Communications as recognized by the International Association of Top Professionals. An award-winning professional and certified NLP practitioner, Heather is also the host of the Say YES Movement podcast, motivating and inspiring individuals and organizations to reach their full potential.