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Julia Cipollone is a CX executive known for turning insight into action and delivering end-to-end journeys that deepen client relationships and drive measurable impact.
As Vice President, Client Experience at Scotiabank, she leads the design and execution of high-impact client journeys—connecting experience design, insights, and digital innovation to simplify how clients interact with the bank. She is building a modern CX capability that bridges strategy and execution across product, operations, and technology.
With 16+ years at Scotiabank across Retail, Commercial, Risk, and Global Operations, Julia brings a unique ability to drive enterprise-wide transformation. She has a proven track record of reducing friction, accelerating digital adoption, and embedding client experience as a core driver of growth.