Vibha Rao

Director, Customer Experience

Propel Holdings

ABOUT VIBHA

Vibha Rao is Director, Customer Experience at Propel Holdings, with +15 years in financial services and more than a decade leading customer experience and digital transformation. She builds customer-centered growth strategies and experience modernization initiatives that turn complex customer signals into scalable product and service innovation. Her work connects AI-enabled insights, design, and performance analytics to drive conversion, engagement and business growth.

SESSION

3:05 pm

Building Customer Loyalty And Retention Through AI-Powered Insights

AI is everywhere. Customer impact is not. Move beyond transformations and reveal customer moments that matter…

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