The Canadian “Voted Customer Service of the Year” (ESCDA) is an independent customer service competition that recognizes organizations delivering outstanding customer experiences.
To determine the winners, participating organizations are evaluated by professional mystery shoppers who interact with their customer service teams across multiple channels (phone, email, chat, social media, website, and in-store where applicable). These real-life customer interactions are assessed using a consistent, independent methodology that measures the quality of the customer experience delivered.
Established in 10 countries, the program provides organizations with a trusted benchmark of their customer service performance while helping consumers identify brands that deliver an exceptional customer experience.Participating organizations benefit from:
- A comprehensive, multi-channel mystery shopping evaluation conducted by independent testers, with a detailed report on customer service performance.
- Objective benchmarking against competitors within the same category, helping identify strengths, opportunities for improvement, and engage customer service teams.
- The opportunity to earn the prestigious Canadian Voted Customer Service of the Year award and gain a recognized mark of excellence that differentiates the brand in the marketplace.
Please see our Website (ESCDA) for registration information & timeline.