Zoom is a global leader in AI-powered communications and collaboration, purpose-built to help enterprises connect employees and customers through a single, unified platform spanning meetings, phone, collaboration, and customer experience. At CXFS 2026, Zoom brings its enterprise CCaaS solution — Zoom Contact Center — to the forefront: a platform that unifies voice, video, chat, SMS, email, and social channels with intelligent routing, real-time analytics, and AI embedded across every layer of the customer journey, from self-service and virtual agents to live agent assistance and workforce engagement management.
Zoom’s AI Companion for ZoomMate assists with summarization, drafting, and workflow automation — helping financial services teams improve efficiency, compliance, and customer experience. Trusted by organizations worldwide, Zoom empowers CX leaders to simplify their technology landscape, reduce operational complexity, and deliver more seamless, personalized customer experiences at scale — making it one of the most compelling CCaaS platforms in the market today.