Videos Archives | Page 2 of 2

12 Jun 2025

22min 06sec

Revolutionizing Contact Centers: AI’s Solution to Agent Turnover and Customer Experience | Session Recording

Join Dan from ASAP as he reveals groundbreaking insights into solving contact center challenges using generative AI. Learn how innovative technology can humanize customer interactions, reduce agent turnover, and dramatically improve customer satisfaction. Discover the four key elements of transforming customer service: hearing, understanding, proposing, and acting. Perfect for customer experience professionals, contact center managers, […]

Dan Rood

ASAPP

Phygital Banking: The Future of Customer Experience | Session Recording

Join Sue McDonald and Sandeep Choudhury as they dive deep into the evolving world of financial services, exploring how technology, data, and human connection intersect to create exceptional customer experiences. Key highlights include defining “phygital”, how branches are thriving in a digital age, customer-centric strategies and more! Learn about: -Hybrid Customer Experience – Employee-Centered Service […]

Sandeep Choudhury

RBC

5 Ways Banks Can Attract Millennials and Gen Z

Adapt or perish – it’s the mantra for nearly every industry in the digital age, but more pronounced in financial services, an industry often identified as technology laggards. Digital disruption is in full swing in the industry, particularly as its customer changes: as baby boomers and Gen X inch closer to retirement, Gen Y and […]

Wevo

When Your Customer Experience Strategy Is Stuck In Neutral

From The Canadian Business Journal, August 2016 By John Bardawill, Managing Director, TMG International Inc. Avoid six common mistakes, move out of marketing’s planning zone, and get to execution. Fill out the information below to download the file:

John Bardawill, Managing Director

TMG International Inc

How does a restaurant with only 12 chairs get selected as the best new restaurant in the US?

FLX Table is one of the Finger Lakes region’s premier dining experiences. It does not just offer great food, it offers a memorable experience that is literally unforgettable. Fill out the information below to download the file:

John Bardawill, Managing Director

TMG International Inc

State of CX in Canada White Paper

In 2018, TMG and Phase 5 conducted a study on the state of Customer Experience (CX) in Canada. We discovered that currently CX is stuck in the “somewhat” land – from consumers’ and organizations’ perspective. Organizations are somewhat aligned on the importance of CX focus. They sort of have CX owners. They kind of have […]

John Bardawill, Managing Director

TMG International Inc

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Revolutionizing Contact Centers: AI’s Solution to Agent Turnover and Customer Experience | Session Recording

Phygital Banking: The Future of Customer Experience | Session Recording

5 Ways Banks Can Attract Millennials and Gen Z

When Your Customer Experience Strategy Is Stuck In Neutral

How does a restaurant with only 12 chairs get selected as the best new restaurant in the US?

State of CX in Canada White Paper